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This page provides a consolidated list all the user guides for each of the HEIMS applications, including HEPCAT, HEIMS Online and HEIMS Administration. It also provides the technical specifications for web service calls for CHESSN allocation, Commonwealth scholarships submissions and University Applications and Offers submissions for Tertiary Admission Centres.
We also have toolkits and support materials, including presentations and videos available via our Training page, to assist you with all aspects of reporting. If you have any trouble finding what you need, please don't hesitate to contact us.
HEPCAT
- Opens in a new window: HEPCAT cheat sheet PDF or HEPCAT cheat sheet DOCX
- Opens in a new window: HEPCAT User Guide part 1 PDF or HEPCAT User Guide part 1 DOCX
- Opens in a new window: HEPCAT User Guide part 2 PDF or HEPCAT User Guide part 2 DOCX
- Opens in a new window: HEPCAT User Guide part 3 PDF or HEPCAT User Guide part 3 DOCX
- Opens in a new window: Excel to Text for Submitting via HEPCAT PDF or Excel to Text for Submitting via HEPCAT DOCX
- Opens in a new window: Unit of Study Completions Cheat Sheet PDF or Unit of Study Completions Cheat Sheet DOCX
- Opens in a new window: HE Student File Naming Conventions PDF or HE Student File Naming Conventions DOCX
- Opens in a new window: VET Student File Naming Conventions PDF or VET Student File Naming Conventions DOCX
- Opens in a new window: HE Staff File Naming Conventions PDF or HE Staff File Naming Conventions DOCX
- Opens in a new window: HE Applications and Offers File Naming Conventions PDF or HE Applications and Offers File Naming Conventions DOCX
- Opens in a new window: Guide to SQL Server Installation logs PDF or Guide to SQL Server Installation logs DOCX
HEIMS Online
- Opens in a new window: HEIMS Applications Upgrade - TLS PDF or HEIMS Applications Upgrade - TLS DOCX
- Opens in a new window: HEIMS Online Accessing TFN Reports user guide PDF or HEIMS Online Accessing TFN Reports user guide DOCX
- Opens in a new window: HEIMS Online Submit Data Requests User Guide PDF or HEIMS Online Submit Data Requests User Guide DOCX
- Opens in a new window: HEIMS Online Bulk Data Download Specifications PDF or HEIMS Online Bulk Data Download Specifications DOCX
- Opens in a new window: HEIMS Online Submission Reports user guide PDF or HEIMS Online Submission Reports user guide DOCX
- Opens in a new window: HEIMS Online Data View user guide PDF or HEIMS Online Data View user guide DOCX
- Opens in a new window: HEIMS Quality Assurance Plan PDF or HEIMS Quality Assurance Plan DOCX
- Opens in a new window: HEIMS Online Verification user guide PDF or HEIMS Online Verification user guide DOCX
- Opens in a new window: CGS and HECS‑HELP Estimates Provider User Guide PDF or CGS and HECS‑HELP Estimates Provider User Guide DOCX
- Opens in a new window: FEE‑HELP Estimates Provider User Guide (Table A & B only) PDF or FEE‑HELP Estimates Provider User Guide (Table A & B only) DOCX
- Opens in a new window: OS‑HELP Estimates Provider User Guide PDF or OS‑HELP Estimates Provider User Guide DOCX
- Opens in a new window: HEIMS Online User Guide for VET FEE‑HELP Subsidised Reports PDF or HEIMS Online User Guide for VET FEE‑HELP Subsidised Reports DOCX
HEIMS Administration
- Opens in a new window: HEIMS Applications Upgrade - TLS PDF or HEIMS Applications Upgrade - TLS DOCX
- Opens in a new window: Guide to Allocating CHESSN PDF or Guide to Allocating CHESSN DOCX
- Opens in a new window: Guide to submitting CHESSN duplicates PDF or Guide to submitting CHESSN duplicates DOCX
- Opens in a new window: Guide to Viewing Student Entitlement Information PDF or Guide to Viewing Student Entitlement Information DOCX
- Opens in a new window: Commonwealth Scholarship User Guide PDF or Commonwealth Scholarship User Guide DOCX
Technical Specifications
- Opens in a new window: CHESSN Technical Specifications PDF or CHESSN Technical Specifications DOCX
- Opens in a new window: Commonwealth Scholarship Technical Specifications PDF or Commonwealth Scholarship Technical Specifications DOCX
- Opens in a new window: HEIMS Applications and Offers Web Services Technical Specifications v1.9 PDF or HEIMS Applications and Offers Web Services Technical Specifications v1.9 DOCX
Fact Sheets
- Changes to Student Administration Systems
- Opens in a new window: CHESSN allocation – key information for providers PDF or CHESSN allocation – key information for providers DOCX
- Common issues with installing latest release of HEPCAT
- Opens in a new window: HELP IT system (HITS) user guide and training videos
- HEPCAT cheat sheet
- How does the HELP Due (DU) submission work?
- How to report a domestic or overseas student receiving a Research Training Program (RTP) scholarship
- Installing HEPCAT for the first time
- New Zealand Special Category Visa holders
- Opens in a new window: OS-HELP reporting: correct linking of language loans PDF or OS-HELP reporting: correct linking of language loans DOCX
- Opens in a new window: Recognition of Prior Learning (RPL)
- Reporting of Commonwealth scholarships data from 2017
- Reporting overseas student fees
- Reporting student HELP debts to the ATO
- Reporting VET Completions data – Unit of Study and Course Completions
- Student Enrolment Checklists
- Student Fact Sheet: Tax File Number (TFN) Mismatch
- TFN verification
- Updating to the latest version of HEPCAT
- What do I do if my Unit of Study Completions file fails validation?