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HEIMS Data Collections team
Physical Address50 Marcus Clarke St
Canberra ACT 2601
Postal AddressGPO Box 9880
Canberra ACT 2601
Location Code: C50MA7
Email SupportTCSIsupport [at] dese.gov.au
Other Contacts
VET contacts
| Contact type | Contact details |
|---|---|
| eCAF System Enquiries relating to the online system students use to request a VET Student Loan and VET or DUAL (non table A and B) provider enquiries |
VETStudentLoans [at] dese.gov.au |
| VET FEE‑HELP - FAQs | Opens in a new window: https://www.employment.gov.au/vet-fee-help-providers |
| VET Student Loans - FAQs | Opens in a new window: https://www.employment.gov.au/information-vet-student-loans-approved-providers |
| VFH - VSL Payments VET FEE‑HELP and VET Student Loans provider payment enquiries |
VFHVSLPayments [at] dese.gov.au |
| VET Compliance Compliance of VET FEE‑HELP and VET Student Loan programs |
VETcompliance [at] dese.gov.au |
| VET Tuition Assurance VET FEE‑HELP and VET Student Loans tuition assurance enquiries |
VETTuitionAssurance [at] dese.gov.au |
| VET Administrative Information for providers Requirements of HESA, administration of VET assistance and financial payments and estimates |
VETStudentLoans [at] dese.gov.au |
| HELP IT system (HITS) Administration of student support program policies & HELP IT system (HITS) |
VETStudentLoans [at] dese.gov.au |
Higher education contacts
| Contact type | Contact details |
|---|---|
| Higher Education Research Block Grants Enquiries relating Research Training Program (RTP) and the Research Support Program (RSP) |
RBGrants [at] dese.gov.au |
| Higher Education Datamart Access to a range of higher education datasets |
HigherEDDatamart [at] dese.gov.au |
| eCAF System Higher education enquiries relating to the online system students use to request a HELP loan (Table A, B and private higher education providers) |
HEenquiries [at] dese.gov.au |
| HELP loan Enquiries relating to the HELP scheme |
HEenquiries [at] dese.gov.au |
| Administrative Information for Higher Education Providers Requirements of HESA, administration of HELP and financial payments and estimates |
HEenquiries [at] dese.gov.au |
| HELP IT system (HITS) Administration of student support program policies & HELP IT system (HITS) |
HEenquiries [at] dese.gov.au |
| University Statistics Requests for data and department publications |
University-Statistics [at] dese.gov.au |
| Unipay Institutional payments |
unipay [at] dese.gov.au |
| Financial Estimates and Payments HELP and CGS payments |
FEP [at] dese.gov.au |
| Scholarships general Commonwealth Scholarship initiatives and general Scholarships enquiries |
scholarships [at] pmc.gov.au |
| Scholarships system related For assistance with the use of the Scholarships system functionality |
TCSIsupport [at] dese.gov.au (02) 6240 7487 |