Go to top of page

Announcements

TFN Verification System Outage

May 21

The MQ services that transfer TFN data will be unavailable between 4.30pm (AEST) Friday, 21 May and 8.30am (AEST) Monday, 24 May 2021.

System Outage Saturday 8 May

May 7

All HEIMS applications will be unavailable between 8:00am and 1:00pm (AEST) on Saturday 8 May.

System Outage 3 March

Mar 2

All HEIMS applications will be unavailable between 7:30pm and 8:30pm AEDT on Wednesday 3 March.

Note to WA institutions, this will be during business hours due to the time zone differences.

System Outage

Feb 24

With the transition to the TCSI project, there is currently an interruption of the data sync between HEIMS and the ITSP database. As a result, the data in HEIMS Online is not being updated to reflect new submissions since Monday 22 February.

There is also an outage with the TFN verification service. This service is expected to resume Friday 26 February.

Update to the Education Portal and HEIMS applications

Jan 13

HEIMS applications are no longer available via the Education Portal.

Please use the following URLs to access HEIMS applications and update your browser bookmarks:

HEIMS Online: https://app.heims.education.gov.au/HeimsOnline/
HEIMS Administration: https://admin.heims.education.gov.au/admin/

Please note HEIMS applications support Microsoft Internet Explorer Version 9.0 or later for Windows.
Problems may be encountered if a different browser or an older version of the specified browser is used.

Temporary suspension of HEPCAT

Dec 9

While we transition the TCSI system to production, there will be a temporary hold on HEPCAT submissions from Friday the 4th, to Monday the 7th of December.

VSL Providers have data to be reported by December 7th. If required, providers may have an extension until 5PM AEDT 10 December 2020 to report these student data in HEPCAT.

The October VSL newsletter provides full details of the VSL reporting arrangements during the transition to TCSI.

VET Student Loans January reporting deadline

Dec 9

VSL student data with census dates in December must be reported by 7 January 2021. Extensions to the date will not be offered so we recommend reporting this data early. Your Statutory Declaration can be uploaded into HITS early, once the census days have passed and your data has been reported.

Higher Education Submission & Verification Reminder

Aug 27

Your first half-year 2020 student data is due to be reported by Monday 31 August. The deadline to verify/sign-off on this data is Thursday 15 October.

HEIMS systems maintenance Saturday 25 July

Jul 23

There will be a HEIMS outage between 10am and 2pm on Saturday 25 July.

During this time the following system applications will be unavailable:

Reporting through HEPCAT;
Allocating CHESSNs and retrieving student entitlement details in HEIMS Administration and HEIMS Web Services; and
Checking or verifying your reported data in HEIMS Online.

We apologise for any inconvenience caused.

HEIMS Online reports outage 4 July 2020

Jun 23

Due to scheduled maintenance on HEIMS servers on Saturday 4 July, HEIMS Production reports will be unavailable for a two hour period during the day.

Please note only HEIMS online reports will be affected. Providers should still be able to submit data through HEPCAT and access other HEIMS services including allocating CHESSNs in HEIMS Administration and Web Services.

HEIMS systems maintenance 9-10 June

Jun 9

There will be maintenance to HEIMS systems between 19:00 AEST Tuesday 9 June to 14.00 Wednesday 10 June

Data can be submitted through HEPCAT but it will not be processed by HEIMS until the updates are completed. This will also affect the allocation of CHESSNs.

We apologise for any inconvenience caused.

TCSI production systems outage 30 May 2020

May 29

Please note that TCSI production systems will be unavailable from 09:00 AEST Saturday 30 May, until 11:00 AEST Saturday 30 May due to maintenance activities.

We apologise for any inconvenience caused.

Public Holiday Monday 1 June

May 29

Please note that support through the HEIMS Data Collections and TCSI Support mailboxes will be limited on Monday 1 June, as it is a public holiday in the Australian Capital Territory.

Enquiries sent through on Monday will be followed up fromTuesday 2 June onwards.

Thank you for your patience

TCSI production systems outage 27 May 2020

May 27

Please note that TCSI production systems will be unavailable from 20:00 AEST Wednesday 27 May, until 22:00 AEST Wednesday 27 May due to maintenance activities.

We apologise for any inconvenience caused.

TCSI Outage

May 20

Please note that TCSI production systems will be unavailable from 18:00 AEST Wednesday 20 May, until 19:00 AEST Wednesday 20 May due to maintenance activities.

We apologise for any inconvenience caused.

TCSI production systems outage

May 13

Please note that TCSI production systems will be unavailable from 20:00 AEDT Wednesday 13 May, until 22:00 AEDT Wednesday 13 May due to maintenance activities.

We apologise for any inconvenience caused.

HEIMS Outage - Wednesday from 3PM to 5PM AEDT

May 11

There will be a HEIMS outage from 3pm to 5pm on Wednesday 13 May.

During this time the following system applications will be unavailable:

Reporting through HEPCAT;
Allocating CHESSNs and retrieving student entitlement details in HEIMS Administration and HEIMS Web Services; and
Checking or verifying your reported data in HEIMS Online.

There will be no impact to TFN verification in the Government eCAF.

TCSI Support email update

May 8

As we further integrate our support capability across the Department of Education, Skills and Employment and Services Australia, there will be a change of address for the TCSI Support Mailbox.

This change will take effect from COB today (8 May 2020), and we will continue to service the sector for all TCSI related enquiries as usual through our new email address at tcsisupport [at] dese.gov.au.

We will continue to follow-up on and respond to any currently open enquiries, and will also monitor the existing mailbox for the next two weeks to re-direct any emails.

Thank you for your patience and support through this change.

TCSI production systems outage

Apr 28

Please note that TCSI production systems will be unavailable from 20:00 AEDT Tuesday 28 April, until 00:00 AEDT Wednesday 29 April due to maintenance activities.

We apologise for any inconvenience caused

Reporting 2020 higher education data

Apr 15

To assist providers in prioritising their response to COVID‑19 and help reduce reporting pressures during this challenging period, the department has modified the timeframes for reporting the 2020 Student data submissions.

View older announcements >